SUBSCRIPTION POLICY

Last Updated: Jun 1, 2026

1. SUBSCRIPTION SERVICES

1.1 Subscription Terms

When you purchase a subscription to Luelle products:

• You authorize recurring charges at your selected frequency (weekly, monthly, or quarterly)
• Your payment method will be securely stored and automatically charged
• Each shipment will be charged separately unless you choose prepayment
• Subscription prices may change with 30 days' notice

1.2 Auto-Renewal

• All subscriptions automatically renew unless cancelled or paused
  
• Renewal will be at the then-current subscription price

1.3 Subscription Management

You can manage your subscription through:

• Your subscription management dashboard at luelles.com
  
• Contacting support@luelles.com

Changes you can make:

• Skip upcoming deliveries
• Change delivery frequency
• Update shipping address
• Change payment method
• Cancel or pause subscription
  

1.4 Cancellation

• Cancel anytime before your next billing date
• Cancellations take effect for the next billing cycle
• No refunds for current billing periods already charged
• Products already shipped cannot be cancelled (see Returns Policy)

1.5 Failed Payments

If payment fails:

• We'll retry charging after 3 days
• Second retry after 5 days
• Subscription pauses after 3 failed attempts
• You can update payment info to resume

2. TRY BEFORE YOU BUY

Note: This service is currently not available

When available:

• Payment authorization at checkout
• Trial period clearly stated (typically 14 days)
• Return within trial period = no charge
• Keep after trial period = full charge processed

3. IMPORTANT LIMITATIONS

3.1 Subscription Products

• Subscription discounts cannot be combined with other offers
• Minimum subscription period may apply (stated at checkout)
• Maximum order quantities may apply to prevent reselling

3.2 Geographic Restrictions

• Subscriptions available only in supported countries
• Shipping address changes to unsupported countries will cancel subscription

3.3 Product Changes

• We reserve the right to substitute products of equal value
• Formulation improvements may occur without notice
• Packaging may vary between shipments

4. CUSTOMER RESPONSIBILITIES

You agree to:

• Keep payment information current
• Provide accurate shipping information
• Review subscription terms before purchasing
• Monitor your email for important updates

5. DISPUTE RESOLUTION

Subscription-related disputes are subject to our Terms of Service, including arbitration provisions for US customers.

6. CONTACT INFORMATION

For subscription assistance:

• Email: support@luelles.com
• Include your order number and subscription ID
• Response within 24-48 hours

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By subscribing, you acknowledge that you have read and agree to this Subscription Policy.