Shipping FAQ
Where do you Ship your products From?
Most of our products are made and shipped from the USA, however, we also have some that are made and shipped from the UK. If you have a question about a specific product, please get in touch via Live Chat or email and we'll be happy to help.
How Long will it Take to Dispatch my Order?
Our non-personalised products leave our warehouse on the day that we receive your order. As always, reach out to us if you have any questions.
How can I Track my Package?
Most of our products are sent via a tracked service. You should receive your tracking number by email.
If you can't locate your tracking number, please get in touch via Live Chat or email and we'll be happy to help you.
Can I cancel my Order?
We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.
However, we always want to help so please drop us an email (with your order number) to support@luelles.com, or talk to us via Live Chat below, and we’ll try our best to get your order cancelled for you.
If we’re lucky enough to cancel in time, we’ll process your refund right away.
There's something Missing from my Order?!
If you ordered more than one product, it’s very likely that they will arrive separately as our products are made in different places.
You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item.
If you’re still unsure about the whereabouts of your missing item, shoot us an email or contact us via Live Chat
I Received a Faulty Item!
Uh oh, sorry about that.
We’re happy to arrange a refund or replacement for you. Please contact us within 30 days of receipt of the item and we’ll get that sorted for you.
Email us at support@luelles.com or hit us up on Live Chat below.
What is your Return and Refunds Policy?
Faulty (sorry) or unwanted products can be returned within 30 days after delivery for a refund or replacement.
Please ensure that your product is returned to us in its original packaging where possible.
We can’t accept unwanted products after 30 days.
Cost of returns:
You will need to cover the cost of the return.
Please try to send your return via a tracked service as we can’t be held responsible for your return going missing in action.
Where do I send My Returns?
Please contact our support team via email or Live Chat for the correct return address.
As our products are fulfilled by various partners, the return address on your parcel might not be the closest (and cheapest) for you.
General shipping information:
Public Holidays
Shipping days do not include public holidays.
Order Tracking
Once you receive your shipping confirmation email you can track your order by clicking the link in the email, or go directly to your account.
FedEx - Express
We offer free shipping to all destinations in the USA and Canada, Australia, New Zealand, United Kingdom, and free shipping to all international destinations on orders over $50.
Shipping Times
FedEx
US/Canada: 5-13 business days
International: 12-16 business days
*Please note we are not responsible for any local import duties/fees.
*We are not responsible for delays in delivery due to events beyond our control, including shortage of materials, labour strikes, transportation failures or acts of nature.
USPS
US: 8-13 business days
International: 9-19 business days
If you have any question please contact us at: meliusshop@gmail.com
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returning an Item
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Get in touch
support@luelles.com